Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.
- What type of electronic files do you accept?
- What resolution does my image have to be?
- How do I send you files?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I supply the artwork?
- How do I go about getting an estimate from you?
What type of electronic files do you accept?
The type of files that we accept are based on the final product that you are requesting. Text should be submitted in a Word file. A photo (raster based) should be submitted as a high resolution Photoshop file or JPEG. Line art (vector based) shoud be submitted in an Illustrator format or as a Corel file. Please remember to convert any text to paths/curves prior to sending. We also accept PDF files.
What resolution does my image have to be?
The basic rule for the acceptable resolution of a photo (raster based image) is that it must be 300dpi at 20% of the reproduction size. For example, if you want to have a snapshot picture of your office that you want reproduced as a mural that will be 10ft wide by 5ft tall, the file you send us must be 24in x 12in at 300dpi.
Please refer to the Send a File section of our website. This will direct you to our file transfer center, which will allow you to upload your files onto our site. Our file transfer center does not accept files larger than 100mg. Any files larger than 100mg must be saved onto disk (CD/DVD) and sent to us via a postal service.
How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.
Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
Do I still need to approve a proof if I supply the artwork?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
